Privacy Policy
With the introduction of the General Data Protection Regulation (GDPR), we acknowledge our role as a data processor and have reviewed our practices to ensure full compliance with the respective legislation.
In addition to conforming with the requirements of GDPR, Caesura Credit Management Ltd also operates in accordance with the Data Protection Act 1998, to ensure fair and lawful practice. We are registered with the Information Commissioners Office (ICO), of which our registration number is Z3539209.
As part of our operations, we will need to collect, use, and in many cases investigate information about data subjects. We are required to handle this information, whether by paper, electronically, or other material, in accordance with the guidelines set in the Data Protection Act 1998 and GDPR to ensure fair and lawful practice.
Who We Are
Caesura Credit Management Ltd provides research and investigation services to legal professionals. Solicitor firms may ask us to check circumstances about you or your background, so that they can progress a specific case.
The majority of our clients operate in the Wills and Probate industry, although we also serve clients that specialise in other branches such as conveyancing and family law.
The Personal Information We Collect
In the first instance, a solicitor may pass us information about you for research purposes. Such data may include your full name, last known/current address, date of birth, ID number (if applicable), email address or any other particulars that are specific to you.
As assignments are always received from a legal source, we accept this on the basis that it either has the subject's approval, or that there is a legitimate interest in us completing the respective task.
Children
We do not conduct investigations of minors, other than for the purpose of completing a family tree for genealogical based assignments. If a child is stated within a family tree, it may state their name and date/year of birth. Such information will only be shared with the instructing lawyer or legal firm.
Personal Information We Collect From Third Parties
As part of our enquiries, it may be necessary to use third party sources to extract further information about you and/or your family members. Examples of this are public directories, registry offices, electoral rolls, bankruptcy registers and other portals. Any research conducted via these sources is only done to progress the task that we are assigned.
Use of Cookies
If you choose to visit our website, you will be prompted to accept 'cookies'. These are small text files that are placed onto your computer, and help us to identify the number of people that visit our site and the pages that you read. Our only purpose of collecting this information is to improve our services and your viewing experience. We do not develop profiles of visitors or intentionally collect personal information.
You can set your browser not to accept cookies, although some parts of our website may not function as a result.
For further information on cookies in general, please visit www.aboutcookies.org
Reasons We Collect and Use Your Personal Information
As previously stated, we may collect information about you in order to progress a specific legal case. Common reasons for this include:
- A solicitor needs help in finding you. For example, if you are a beneficiary to a Will that states your old address.
- A solicitor is looking to identify the family members of somebody who has died.
- A solicitor may ask us to check your details prior to communicating with you.
- If you are due to receive money, a solicitor may wish to confirm that you are not bankrupt or in a position that complicates the legal process.
Please note that we do not engage in debt collection practices and cannot accept assignments which regard the recovery of money.
Sharing Your Personal Information
The results of our enquiries will never be shared with anybody other than the source that initially instructs us.
It may, however, be necessary to submit your details to third parties in order to progress our research. For example, if we are trying to find you, we may need to use tracing software (hosted by a third party) or refer the matter to an external organisation that holds specific data that we need.
Any personal information given to third parties is done in good faith and solely for the purpose of progressing a specific case. We do not permit the retention or usage of your data for any other reason.
Discussions of individual cases are forbidden outside of the working environment, and any documents holding sensitive information must not be handled from outside the working premises and/or the company servers.
Timescale For Keeping Your Personal Information
Personal information should not be kept for longer than is necessary. In our particular area of work, it is possible that we are asked to revisit cases that we have investigated before, or provide details of our research to solicitors at a later date. For this reason, it is vital that we retain data for a reasonable period of time, of which we have set at five years.
Upon the expiry of this timescale, all personal information will be removed from our databases.
Keeping Your Personal Information Secure
Data security is vital to us and as such, we will ensure that all devices under our ownership and/or care are regularly screened for viruses, malware and any other programs that may pose a security risk.
All devices must have anti-virus/malware programs installed, as well as passwords (where applicable) that are periodically changed.
Our staff are asked to be vigilant at all times and must not discuss/share sensitive information with any unknown or suspicious parties. If we refer your data to third parties, it will be with trusted sources for authorised purposes.
Any personal data that is received or processed, and is found to be inaccurate, misleading or constitutes a data breach, will be reported to the instructing party within 72 hours of our identifying the respective information.
Your Rights to Access of Information
In accordance with existing practices as required by the Data Protection Act 1998, we acknowledge an individual's right to access the data we hold of them. All requests for information, as well as any complaints made to Caesura Credit Management Ltd, will be responded to within 30 days.
You have a legal right to request the following:
- A copy of the information that we hold of you
- To correct any mistakes in your information that we hold
- The erasure of personal information concerning you in certain situations
- To cease further processing of your information
- To restrict our processing of you in certain situations
- To object to facts and decisions that have been made about you
Please note that in order to process any of the above, we will need adequate proof of identity from the requesting party.
Changes and Review of Privacy Policy
This policy has been approved by the Company Director and will be routinely reviewed. Where necessary, it will be updated to ensure Caesura Credit Management's continued compliance with GDPR, the Data Protection Act and all other legislation.
Do You Need Further Help?
If you wish to receive a copy of this policy in another format (such as audio, large print or braille), please contact us at info@caesuracredit.co.uk